Reach Out to Us
If you need help, the 1xBit support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for guidance on deposits, withdrawals, verification or to report a problem. Our advisers are available via live chat, telephone or email and will handle enquiries promptly and professionally. Please have your account ID ready when you contact us. We follow strict privacy and security policies.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; available 24/7) |
| General enquiries | [email protected] (billing, verification enquiries) |
| Affiliate enquiries | [email protected] (partner programme requests) |
| Phone | +44 20 7946 2831 (voice support available) |
| Working hours | Mon-Fri, 09:00-18:00 (local UK hours) |
Support via Email
For detailed requests, account issues or enquiries requiring documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account ID, a concise description and, if relevant, a preferred callback time helps us process requests faster and reduces delays during verification.
Send Us a Message
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly: most inquiries are handled within one business day. Simple account or payment queries are typically resolved quickly, while investigations involving verification, security checks or third-party providers can take longer depending on their nature. If you need an update, contact support and we’ll keep you informed throughout the process.
Feedback
We’re keen to hear from you about 1xBit, please share any feedback, suggestions or ideas to improve the site. Your comments are reviewed carefully by our team and help shape new features, promotions and usability updates. Tell us what works, what doesn’t and any ideas for improvement, and we’ll use your input to make the experience better for everyone.